In January this year, 17 entrepreneurs and VCs from Cologne flew to London to visit local VCs, startups and meet entrepreneurs. From this trip the idea for an English speaking blog covering startup life in the Rhine Ruhr region came to life. Since February The Pirates Inn is bringing you regular news about startups, entrepreneurs and innovation from the region.
To us the London trip was a great success and we are planning to organize them more regularly. The next one is already in May. On May 7 and 8 we will be visiting Barcelona.
I am very excited that Hermés Pique, Head Robot at Robot Media, will help us put together an arrrsome agenda and meet the key players of the local startup scene. The detailed agenda is currently being set up. As we cannot announce details just yet you can expect two days packed with
- meeting the best local startups
- meeting with bloggers and local influencers
- meeting top local VCs
- a lot of fun & networking
- great food (it’s Barcelona after all)
If you are interested in joining then apply until April 15 using this form. Arrr!
Q: Why is this email four sentences or less?
- As a personal reminder for myself to keep mails concise. It works. When writing an email I (subconsciously) check whether I meet the policy or not. Therefore, it’s been a simple way to change my behaviour.
- I have the hope that others might adopt the same policy.
- Time is precious. Writing and answering mails is (in most cases) not a very productive and “valuable” activity. I understand that we cannot go without email. However, let’s stick to the essentials.
- I believe that everybody has enough daily information already. I don’t want to intrude and bug with unnecessary noise.
- I hope that when people learn that I send concise and relevant mails, my mails will be read.
- Shorter mails get a quicker response. When I get long emails, which take time to read and require actions I often postpone them for later. This is especially true when I am on the road checking from my phone.
A couple of weeks ago I announced that I would be doing a review of the Lean Entrepreneur a new book by Brant Cooper and Patrick Vlaskovits. Here it is.
I read a pdf version of the book so cannot say much about its “feeling”. As you can see it has a vivid cover and inside you can find similar illustrations as displayed on the cover.
The horizontal format needs a bit of getting used too. I got “lost” from time to time and needed to look for the ‘continuing’ column. It is a great format to display the illustrations though.
Goal of the book
In the introduction of the book the authors state their mission for writing the Lean Entrepreneur:
- To describe why our economy is primed for a new wave of entrepreneurship using new methods of disruptive innovation.
- To provide you real-world examples of how entrepreneurs are creating new markets and disrupting others.
- To show you how you can get started creating value.
So far so good. This mission – though fairly accurate after reading the book – is still quite generic and could be the mission of many “Lean Startup” or “How to be a better Entrepreneur” books. What really makes this book stand out is its goal to be practical, hands-on and actionable. Also it focuses more on the (external) customer side of a business than on the (internal) development side.
“Most lean discussion and implementation focuses on product development processes (manufacturing, for example), if you look at the product from the customer’s point of view, they couldn’t care less about the product development process.”
Some general remarks about “The Lean Entrepreneur”
The Lean Entrepreneur builds upon models such as the Lean Startup method (described in “The Lean Startup“), Business Model Canvas (described in “Business Model Generation“), Customer Development, Design Thinking (as described in “Design Thinking“, and Discovery-Driven Planning. Also it helps to be acquainted with The Innovator’s Dilemma and The Innovator’s Solution by Clayton Christensen.
As The Lean Entrepreneur does not go into detail explaining those concepts (as there are those books mentioned above explaining them), it might be a good idea to be familiar with them. However, it isn’t essential to understand the book.
Target Audience of “The Lean Entrepreneur”
In general this book is useful for everybody that wants to start a business as well as all the stakeholders of the startup eco-system (including educators, government change agents, investors). However, it is less useful for
- Small-business founders that are executing a known business model (e.g. backery, retail, franchise) or are in a well-known market
- Solo practitioners (e.g. freelancers)
Also, it is not written to help an already successful small business owner become more efficient or for lifestyle business owners that are satisfied with current revenues.
Structure and table of contents
The book consists of 10 different chapters.
- Startup Revolution
- Vision, Values, and Culture
- All the Fish in the Sea
- Wading in the Value Stream
- Diving In
- Viability Experiments
- Data’s Double-Edged Sword
- The Valley of Death
- Real Visionaries Have Funnel Vision
- The Final Word
Each chapter has various case studies, illustrations and a “Work to Do” segment (specific questions to apply to your own startup). The foreword is written by Eric Ries, the author of the popular above mentioned book The Lean Startup.
The Writing Style
It took me a couple of pages to get used to the style of writing. That being said, in general the writing is sharp and at times witty. The vocabulary – given you know the basics of the Lean Startup terminology – is clear and understandable.
Yet the writing isn’t always concise. Some chapters are a bit lengthy. However, not in a way that I have the feeling the authors desperately try to fill the pages. On the contrary, it quickly becomes obvious that they have deep knowledge about the topic.
And it might just be that combination of the complexity of the topic, the abundance of information and the urge to be witty/entertaining, which makes some chapters harder to read then others.
The book provides new tactics for practical application of Lean Startup theory. It does this by describing over two dozen case studies of Lean Startups and gives focused advice on how to segment the market, create a Value Stream, interact with customers, and create experiments.
There is a lot of wisdom in the book. Yet, it is not a disruptive book in the sense described in the book itself (based on Christensens theory of sustainable and disruptive innovation). And it isn’t trying to be that. Instead the book is very practical and hands-on.
It guides you through the day to day pitfalls of being an entrepreneur and offers practical solutions for many business challenges entrepreneurs face.
Some quotes from the book
Note: Many paragraphs of the book are quotable. Here is a random selection.
One of the first arguments of the book is that there are no visionaries, instead the vision is not as important as the drive to achieve it. This is a theme that is repeated throughout the book.
It’s not the vision that makes the visionary; it’s the driving force to make change happen.
As described there are many things in the book that have been said before and will not be new to the avid follower of popular Lean Startup blogs. Such as the description of Lean Startup in general.
Since what the startup is all about is unknown, one can’t organize let alone optimize employee activities around executing the creation of customer value. Instead, one must organize around learning. One must learn what the core value is; what solution provides that value; to whom it provides value; and how to market, sell, and deliver it so that the value is realized.
Or about failure and learning.
We are wrong before we are right. It’s the nature of learning.
And about scaling in a lean startup.
A lean startup is not ready to scale until the product itself is the best marketing tool.
The Lean Entrepreneur definitely has its strengths in the customer development chapters. Here is a quote about early adopters, market segmentation and knowing when product/market fit is reached.
Ironically, the way to go big is to focus small. You are more likely to discover what will go big by focusing on individual use cases. One of the biggest entrepreneur traps is to be all things to all people. Big companies get big by being a few things to a large number of groups of people. Although a plethora of feature requests might indicate a positive market signal, they are potentially fatal without knowing who they come from or why they are being requested.
And addionally about customer interviews and finding out whether you are really solving a customer need.
To truly understand a problem, you should not initially propose a solution. Otherwise, the reaction you get will be to the solution and not whether the problem exists.
Also throughout the book it becomes obvious that the authors don’t only have experience in helping startups “go lean” but they also give insights about the challenges corporates face who attempt to incorporate “lean practices”. Some of the insights are quite specific and valuable. And many things are quite familiar to what I have found in my work as a consultant. Here is one a bit more generic paragraph about big businesses and innovation.
Despite their best intentions of encouraging disruptive innovation, the very nature of asking, “What’s the ROI and when will I see it?” lures disruptive ideas toward sustained, modest innovation. To predict the market, you have to be in a known market. To disrupt, you must create new markets.
I really like that the Lean Entrepreneur is a very pragmatic common sense book. It doesn’t try to build up any complex theoretical models. Most importantly, insights are actionable and the templates and tactics given are useful. Overall it offers pragmatic and effient advice for entrepreneurs that act in an environment of extreme uncertainty.
It is noteworthy that it is not only useful for the typical startup entrepreneurs but can give good insights also for corporates who want to try lean innovation practices.
If you want to learn a scientific method for building a startup go read The Lean Startup. If you want to actually build your startup you should read The Lean Entrepreneur (afterwards). Whereas the former sets the mindset, the latter provides tools to execute on that mindset. So if you are looking for a guide to get you started with your startup, this is your book.
On a more general note: It is essential to bring the lean startup methodology into practice. There are many events (e.g. Startup Weekend, Startup Weekend NEXT) trying to do just yet. This is the first book I have seen go into such practical detail. And it does that well. That’s why I like the book and that’s why I recommend you read it too.
To get a glimpse into the book you can checkout parts of the first chapter of the Lean Entrepreneur on Google Books.
Below is a video of Brant Cooper talking about some ideas from the book. Obviously a one hour talk only scratches the surface.
And here are the slides from the talk:
Some of you may have noticed. Recently we launched MailFred - a small helper for GMail – in public beta. MailFred is supposed to increase my – and potentially your – personal productivity.
There is one simply reason we built MailFred: We love the concept of Inbox Zero. And MailFred does help achieve just that. So we are really scratching our own itch.
Inbox Zero is a term coined by Merlin Mann, founder of 43folders. The basic idea is to have your inbox to “zero” most of the time (at the end of the day or at least at the end of the week). That’s not “Zero mails unread”, that’s “Zero mails I need to do something about (right now)”.
Every mail is an “action” item. Once a mail is opened/read there are five “purposeful” actions: delete, delegate, respond, defer, do. Choose at least one.
Image source: Slideshare presentation by Merlin Mann (see below).
The implications of this approach are simple yet powerful. Acting directly on an email and doing the next step means that
- The amount of how often a mail is touched is drastically reduced.
- Clutter is removed from the inbox.
- Mails are out of your head because they are where they belong. It just feels better, doesn’t it?
To get a basic idea of the concept check out the slide show from Merlin Mann:
If you have more time you can also watch this video with a presentation at Google from 2007.
What do you think? Do you use inbox zero? Why, why not?
In December I spoke at BiTS Iserlohn to a crowd of eager and interested students. Most of them didn’t have their own startups (yet). Some were thinking about founding one.
I came with this talk and think I might have scared off some of them. It wasn’t really my intention, although I admit the title “Don’t become an entrepreneur unless you are insane” doesn’t really support that point.
I think it is important to get real about entrepreneurship. I want to cut through the hype and tell the story as I have experienced it and seen with other entrepreneurs.
What do you think about this presentation? Is it too harsh?
In business school I learned that money, quality and speed were the main competitive advantages. And yes, probably talent was somewhere in the mix as well.
Lately I have been thinking that, whereas these are certainly competitive advantages they are not so important anymore. Also I would argue that they become increasingly less sustainable.
- Money: There is an abundancy of money around. A competitor could go for a serious “money/resource war”. Look at the Samwer brothers for example.
- Quality: (Product) quality is certainly a more long-term strategy. Nevertheless, to a certain extend (product) quality can be copied. Look at China. Eventually certain quality criteria become basic/expected features and loose their “advantage”. The only strategy against that is innovation. Companies that don’t innovate will eventually end up competing on price.
- Speed: Speed is – especially in the web economy- probably the most important one of these three. However, timing is important as well. It doesn’t do any good to be the first to be in a market that nobody cares about (yet). Also it shows that quite often not the first one in the market ended up winning it. Look at Friendster.
I believe in the age of increased transparency the above competitive advantages still matter. However, transparency fosters one competitive advantage which is hard to beat: trust.
Trust is very valuable. Yet, trust cannot be bought. The process of gaining trust is also very hard to speed up. Why? Because trust uses the only resource that is not scalable: time. That makes it a very sustainable competitive advantage.
Next to the time factor, gaining and maintaining trust is a lot of work. Maintaining it probably more so, since trust is a process and not an event. It builds on predictable and consistent behaviour. This is why authenticity and stability breads trust.
Obviously customers. employees, investors etc. will trust you if you are doing the right thing. Trust grows if you do it again and again. And this is only possible if you are truly passionate and if you do genuinely care.
Maybe it is a good idea to build your next business idea on trust as a central competitive advantage. It might not be easy but it may be very valuable in the long-run.
Above all, working in a trusting environment certainly feels good for everyone involved. And it is hard to argue against maximizing happiness.
I managed to get my hands on an early copy of what I hear is a “must-read” book: The Lean Entrepreneur. The book is written by Patrick Vlaskovitz and Brant Cooper and will come out in a couple of days.
Whereas “The Lean Startup” by Eric Ries has laid the theoretical foundation and described a more scientific model towards entrepreneurship, the “The Lean Entrepreneur” is all about actually doing it. Without knowing the book that’s already the first thing I like. The second thing is the name obviously…
Patrick, one of the authors, told me that if you purchase the book from their site until February 12th this year you actually have the chance to win several prices including a dinner with Dave McClure of 500 Startups.
I am really looking forward to read this book and will probably post my review in the next weeks.
The last three days I was a mentor at Startup Weekend Cologne. It was a good event with a very positive and productive atmosphere.
At the end the ideas were pitched. However, like many pitching events, the quality of the pitches varied enormously. The thing is, a bad pitch can ruin interest in a good idea.
This holds true the other way around as well. Sometimes a good pitch can cover up a bad idea (I am not saying that’s a good thing). Especially because in those couple of minutes the audience and judges often cannot grasp the concept in detail with all its implications.
A pitch doesn’t make your startup better. A pitch makes your startup more interesting. It is an entry ticket to continue the conversation. Depending on the person you get interested it makes the pitch potentially very valuable.
Sure, Startup Weekend is a format, which doesn’t necessarily foster great pitches. There are usually a number of newcomers with little pitch experience. Also at Startup Weekend time is always tight. The pitch deck gets finished a few minutes before the presentation and pitch practice tends to get a lower priority than more “urgent” tasks.
However, also at “pitch events” with an application process and plenty of time to prepare pitches often aren’t polished. From time to time they simply suck. At Seedcamp I have seen that pre-pitch training can help a lot. We also did pre-pitch training at Pirate Summit (Disclaimer: I am member of the board). That’s an area we can and should still improve.
I believe pre-pitch training is merely a band-aid and not a real cure. Why don’t we do this more professionally? Apparently I struck a nerve with my tweet today asking for just that.
We need to improve pitching skills. Who wants to build a pitch school. #SWCologne
— Manuel Koelman (@manuelkoelman) January 27, 2013
For me it is not that much about the preparation for the next pitch. I am thinking about a mindset. “Pitching DNA” if you will. It is about story-telling. It is about summarizing an idea in a concise and compelling way. This is something that could start in schools (or even Kindergarden ;) ).
The good thing is: Francis Dierick from StartupStay will launch PitchCademy soon. It really gets my hope up that we might see some structural approach towards learning how to pitch. The need is definitely there.
PS: The invite code for PitchCademy is “startupstay”.
Last week I wrote about business plans and planning. If you read the post you know that I am no big fan of business plans but think planning is important. One essential part for planning is to understand your business dynamics. These differ largely depending on industry, type of business and stage/maturation.
In many pitch decks the only “business dynamics” that can be found are the most obvious ones in the “financial section”. Entrepreneurs tend to write a table or build a fancy graph with their financial forecasts. Usually that includes revenue, costs, EBIT etc.
Interestingly these forecasts are often displayed in a very accurate way e.g. “in 2016 we will have a revenue of 7.025.231 €”. That obviously is a lot of crap. No entrepreneur actually knows what their sales will be. Not even for the next month (unless they are 0 €). Please stop pretending.
The truth is, forecasts are a lot of guess work based on assumptions. Most often these assumptions are based on an idealized world. Have you noticed that financial forecasts go nothing but up? That’s certainly not what is happening in the real world.
The problem is that these seemingly exact figures give a false sense of security. They are often build using elaborate Excel models. After a while of fine-tuning your model, you start thinking: “Yeah I got it now, this is what it’s going to be like”. I know what I am talking about. I have been there too many times.
Also building these models can be a lot of fun and it is easy to get caught up in fine-tuning it. The more you fine-tune, the more it will reflect the real world, right? Maybe. Maybe not. Quite frankly, it doesn’t matter if you are a bit more accurate about your revenue in 2016. Why? Because you will most probably be doing something different then. Yes, you will pivot. Most (if not all) young startups do.
That means: In 2016 you probably won’t be earning your money with what you think you will be earning it. There are just too many factors you cannot influence nor predict. You cannot model the real world!
What is important at an early stage is to know your business model and the business dynamics that drive it. It is e.g. important to understand what drives revenue/cost. In the early stage most of the time it is all about understanding who your customer is and how you can reach her. Depending on your business, stage etc. example questions could be something like this:
- How do I get users?
- How much does it cost to get users (user acquisition costs)?
- How many users come back? What drives them to come back?
- How many users will pay for my service? How much revenue does a user bring?
- How many users will refer my service?
Hopefully you are measuring (most of) these dynamics. However, some answers you might have to estimate. That is okay. With your answers you build your model. Then you can use it to get insights about what drives revenue/cost etc. However, instead of looking at absolute numbers look at dependencies e.g.:
- If I increase my conversion rate by 1%, what would happen ro my revenue?
- If I reduce marketing spend, what would happen to profits?
- If I can keep customers longer, what would happen to referrals?
- If more people came through referrals how much more money could I spent on marketing?
This can give you a good sense about where to focus on next. After all, it doesn’t really matter if your model predicts 7, 15 or 20 million € in revenue in 3 years. What matters is to get from 0€ revenue to 1.000€ revenue and from there to 10.000€.
You aren’t there yet. Fantasizing about how much money you are going to make in 5 years doesn’t make you any money now. Building an elaborate model doesn’t get you new users.
Put away your forecasts and models and focus on making progress and getting traction.
Every experienced (internet) entrepreneur nowadays knows that business plans in itself are pretty useless. Usually investors are also getting it and a (long) business plan is not required for talking to them.
Especially for early startups that holds very true. One obvious reason is that early startups are still trying to figure out what their business is. Consequently the business idea itself might very well be changing quickly (pivot would be the appropriate buzz term here).
However, when you are confidently in between pivots and want to raise money, get advisors or whatever, it often is useful to have a short deck. Its purpose is to explain to others which problem you are solving, how you are going to solve it and why you are the right team for the job. Especially when approaching VCs this is usually a pitch/sales deck to get them “dreaming” about how big and financially interesting your venture could get. Also it is a great basis for discussion.
However, a business plans value diminishes as fast as that of a weekly magazine. It doesn’t usually hold much long-term value and quickly becomes outdated and inaccurate. Everybody around the table knows that. If not, you are talking to the wrong people.
When business plans are crap can’t I just skip the whole planning part altogether and just execute?
Some people – especially from the Lean Startup crowd – might preach according to the Nike slogan “Just do it”. And I agree, execution is truly important. However, planning is a very valuable process. It gets you to think things through.
I consider planning to be more than just milestone or resource planning. To me planning has to do with the thinking part of building a startup. Typical questions are: Am I on the right track? Where do I go from here?
When starting a new startup, planning is about “where to go”. Even more than that. The first and most important question to answer in a “planning session” is: Do I really want to go there? Is this worth spending time and effort on?
It’s not hard to do something in life. There are endless possibilities. The hard part is deciding which one to pursue. In order to do that, planning (aka thinking) is invaluable.
I am not a gadget geek. I don’t always need to be up to date on the latest performance tests or OS reviews. I own and use regularly a laptop (Lenovo ThinkPad), a tablet (Nexus 7) and a smartphone (Nexus S). The Nexus 7 is my first tablet and I just bought it recently (yeah, I am somewhat late to the game, I know). I bought it because I figured it would fill the gap between smartphone and laptop. I wanted to use it to stay organized, do some relaxed reading and generally be more productive.
After using the Nexus 7 for a few months I have very mixed feelings about the need for a tablet. It is a great reading device, no doubt about it. Also for video and audio it has its merits. But for general business? For productivity? For getting things done?
Don’t get me wrong. I can see a tablet being used in hospitals and other places where people have to be very mobile. I also totally buy the concept of “touch” being more natural and all. However, for a “normal” desk job? For answering mails? Writing a term sheet? Preparing a presentation? Keeping a journal? I don’t think so. Until speech-to-text is really working well, there is nothing like a physical keyboard. Maybe the Microsoft Surface – with its build in keyboard cover – isn’t such a bad idea after all…
And yes, compared to a laptop it saves time on boot up. Also in the train it may be handy. I get it. It might even be that a 10 inch tablet would change my mind or that I am using my tablet “wrong”. However, right now it is not making me more productive.
Ich habe bereits geschrieben, dass ich Meetings und Unterbrechungen generell für einen großen Produktivitätskiller und in den meisten Fällen auch für Verschwendung halte. Es gibt aber auch gute Gründe für Meetings.
Wenn ein Meeting stattfindet, dann sollten zumindest ein paar Grundverhaltensweisen eingehalten werden. Hier mal eine Auflistung:
- Zuhören ist gut. Grundlos reden ist nicht gut.
- Alle wach? Meetings in Meetingräumen ohne Stühle abhalten. Stehen hält wach.
- Stille heißt Zustimmung. Etwas beitragen nur um etwas beizutragen ist überflüssig.
- Schnell auf den Punkt kommen. Ausführungen bei Nachfragen.
- Neue Ideen einbringen ist gut. Andere Ideen sofort “töten” ist nicht gut.
- Diskussion auf Sachebene führen. Nicht persönlich werden (also kein “Du bist ein Idiot”).
- Fokus auf dem Thema halten, aber nicht “tot reden”. Neue Themen/Diskussionen für später “parken”.
- Time-box. Zeiten einhalten und nach Möglichkeit eine Entscheidung “erzwingen”.
- Inhaltliche Themen vorbereiten (lassen) und in Meetings Entscheidungen treffen.
- Offen, ehrlich und direkt sein. Kein Bullshit und kein zurückhalten von (wichtigen) Informationen.
- Ziele erreicht? Was wurde entschieden? Gibt es nächste Schritte?
- Entscheidungen/Vereinbarungen im Meeting aufschreiben und direkt danach für alle zugänglich machen.
Und das Schwierigste zum Schluss: Versuchen kontinuierlich diese Verhaltensweisen zu leben und selber zu überprüfen, ob man sich dran hält. Der innere Schweinehund kommt häufig unbemerkt und schleichend.
Es kontinuierlich zu machen ist viel schwieriger als drüber nachzudenken oder zu reden. Auch für mich.
Die Mitarbeiter im Unternehmen sind zunehmend DER wichtige Erfolgsfaktor. Ja, schon klar, einer dieser lahmen Einleitungssätze. Aber ich glaube fest dran und das nicht nur weil ich bei Kienbaum gearbeitet habe oder mein eigenes Unternehmen im HR-Bereich gegründet habe.
Wenn die These stimmt, dass wir eine Wissensgesellschaft sind bzw. werden (wovon ich fest ausgehe), dann wird der einzelne Mensch immer wichtiger. Im Industriezeitalter konnte der Fließbandarbeiter i.d.R. sehr unkompliziert durch einen anderen ersetzt werden. Bei einfachen Dateneingabe-Tätigkeiten mag dies auch noch in der Wissensgesellschaft zutreffen. Aber auch diese Jobs werden nach und nach verschwinden.
Zumindest in Branchen wie der Online-Branche, die sich schnell wandeln und daher auf kontinuierliche Innovationen angewiesen sind, werden überproportional Tätigkeiten gebraucht, die Kreativität, Flexibilität, analytische Fähigkeiten, Urteilsvermögen etc. erfordern. In diesen Tätigkeiten ist der Mensch keine beliebig austauschbare “Ressource” mehr. Zumindest nicht kostengünstig und unkompliziert.
Schon heute ist für Unternehmen (aus der Online-Branche) eine der größten Herausforderung die richtigen Mitarbeiter zu gewinnen bzw. sie im Unternehmen zu halten. Und es wird in den nächsten Jahren bestimmt nicht einfacher werden.
Beim HackerNews Meetup im Oktober 2011 habe ich zu Führung und Unternehmenskultur (in Startups) eine Präsentation gehalten und sie “How Pirates treat People” genannt. Hier gibt’s ein paar Ideen wie Mitarbeiter langfristig motiviert werden können und wie eine zum Team passende Unternehmenskultur entwickelt und gelebt werden kann.
Ich habe schon über die “ganz oder gar nicht” Mentalität geschrieben. Dazu möchte ich ergänzen: Wenn es um Einsatz und Committment geht, bin ich ein großer Freund der “ganz oder gar nicht” Mentalität. Nicht aber bei Produkt oder Software-Entwicklung. Da präferiere ich die “etwas ist besser als gar nichts” Sicht. “Etwas” im Sinne des Umfanges, nicht der Qualität.
“Ganz” impliziert Vollständigkeit. In Software-Projekten ist Vollständigkeit (meist) nicht nötig, um einen mehr als ausreichenden Nutzen zu bieten. Im Gegenteil, ab einem bestimmten Punkt nimmt der Nutzen von Software mit zunehmender Anzahl an Funktionen ab.
Daher glaube ich, dass Produktmanager Diktatoren sein sollten. Das bedeutet, dass sie die Verantwortung und die Entscheidungshoheit für das Produkt (alleine) tragen müssen. Das ist nicht immer einfach, denn der Vertrieb will noch jene Funktionalität, die Geschäftsführung eine andere und der Community-Manager braucht auch noch eine.
Deshalb sage ich: Produktmanager an die Macht! Wenn wieder neue “wäre doch toll, wenn die Software das könnte”-Features ausgedacht werden, lieber häufiger NEIN sagen. Weniger ist oft mehr. Wie in diesem Blog-Beitrag.
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