In an interesting interview with Tony Hsieh – CEO of Zappos – on Mashable.com he talks about “how to deliver happiness with social media”. While the whole interview is quite interesting and insightful, the part about corporate policies especially sticked. It goes in line with my belief of “letting go” and “relinquishing” control as much as possible:
We don’t have a specific social media policy. In fact, we try to avoid policies about anything as much as possible, because usually policies are used to address the 1% of people causing a problem at the expense and inconvenience of the 99% of people that are not.
By the way: Tony has written a book called “Delivering Happiness”, which will be released around 7 June. Here is a short video about it.